Customer Services Representative Level I Certificate

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Administrative Computer Technology offers a Customer Services Representative Certificate program. This certificate, developed in cooperation with local business and industry, is designed to provide skills in communication, human relations, and computers. The Customer Services Representative meets the needs of employers in telemarketing and related businesses. Keyboarding competency of 20 words a minute with five or less errors is a must before entering the Associate degree or certificate plans. Please talk to an ACT advisor if you have questions or concerns.

Demonstrated keyboard proficiency may be achieved through any of the following:
A. Proficiency Test
B. POFT 1329 - Beginning Keyboarding 
C. POFT 2303 - Speed and Accuracy Building