Javascript is currently not supported, or is disabled by this browser. Please enable Javascript for full functionality.

Skip to Main Content
    Palo Alto College
   
 
  Mar 28, 2024
 
Palo Alto College Schedule/Catalog 2013-2014 
    
Catalog Navigation
Palo Alto College Schedule/Catalog 2013-2014 [Archived Catalog]

Customer Services Representative Level I Certificate


Return to Degree Plans & Certificates - By Degree Type Return to: Degree Plans & Certificates - By Degree Type

Administrative Technology offers a Customer Services Representative Certificate program. This certificate, developed in cooperation with local business and industry, is designed to provide skills in communication, human relations, and computers. The Customer Services Representative certificate meets the needs of employers in telemarketing and related businesses. Keyboarding competency of 20 words a minute with five or less errors is a must before entering the Associate degree or certificate plans. Please talk to an Administrative Technology advisor if you have questions or concerns.

Demonstrated keyboard proficiency may be achieved through any of the following:
A. Proficiency Test
B. POFT 1329 - Beginning Keyboarding 
C. POFT 2303 - Speed and Accuracy Building 
 

Related Degrees and Certificates

Ladder Certificates
General Office Level I Certificate 
Secretarial Assistant Level I Certificate 
Administrative Assistant Level II Certificate 
 
Additional Awards
Bill and Account Collector Level I Certificate 
Customer Services Representative Level I Certificate 
Data Entry Technician Level I Certificate 

Return to Degree Plans & Certificates - By Degree Type Return to: Degree Plans & Certificates - By Degree Type